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Help Center

  • Help Center

Getting started

  • Getting started with Chaport
  • Download mobile and desktop apps
View all 2 articles

Installation on a website

  • Install Chaport on a website
  • Install Chaport on WordPress
  • Install Chaport on Shopify
  • Install Chaport on Joomla
  • Install Chaport on Ecwid
  • Install Chaport on Bubble
  • Install Chaport using Google Tag Manager
  • Install Chaport on multiple websites
  • Install Chaport on a mobile app
View all 9 articles

Chat widget

  • Customize the chat widget appearance
  • Automatic email address request
  • Pre-chat form
  • Autoresponder
  • Direct chat link
  • Open the chat window by clicking on a link
  • Hide the chat widget when all operators are offline
  • Hide the chat widget on specific pages
  • Hide the chat widget for specific countries
View all 9 articles

Receiving chats

  • Online, Invisible, and Offline statuses
  • Chat distribution and operator assignments
  • Automatic transfer of unanswered chats
  • Working hours
View all 4 articles

Chats

  • Open and closed chats
  • Close a chat
  • History
  • Search
  • Missed chats
  • Chat ratings
  • Export a chat
  • Send a chat transcript to email
  • Delete a chat
View all 9 articles

Group chats

  • How group chats work
  • Transfer your chat
  • Invite an operator to your chat
  • Join another operator’s chat
  • Leave a group chat
View all 5 articles

Messages

  • Message statuses
  • Unread message count badges
  • Edit or delete messages
  • Offline messages
  • Saved replies
View all 5 articles

Notifications

  • How Chaport notifications work
  • Desktop and browser notifications
  • Mobile notifications
  • Email notifications
View all 4 articles

Visitors

  • Edit visitor info
  • Visitor info fields
  • Custom fields
  • Ban a visitor
  • Pass available visitor info to the chat
  • Sync chat history across devices for logged-in visitors
View all 6 articles

Operators

  • Add an operator
  • Operator roles
  • Edit operator info
  • Hide an operator from the chat widget header
  • Deactivate an operator
  • Delete an operator
View all 6 articles

Auto-invitations

  • Auto-invitations in Chaport
  • Add an auto-invitation
  • Disable an auto-invitation
  • Delete an auto-invitation
View all 4 articles

Chatbots

  • Chatbots in Chaport
  • Add a chatbot
  • Disable a chatbot
  • Delete a chatbot
View all 4 articles

FAQ

  • FAQ overview
  • Add an FAQ section
  • Delete an FAQ section
  • Add an FAQ article
  • Delete an FAQ article
  • Publish your FAQ portal
  • FAQ bot
  • Use FAQ articles as shared saved replies
View all 8 articles

Reports

  • Total chats report
  • Proactive chats report
  • Auto-invitations report
  • Chatbots report
  • Chat ratings report
  • Response times report
  • Working hours report
View all 7 articles

Account

  • Change your email address
  • Change your password
  • Export your account
  • Delete your account
View all 4 articles

Plans and pricing

  • Trial period
  • Free plan features
  • Paid plans features
  • Upgrade to a paid plan
  • Payment methods
  • Purchase more operator seats on a paid plan
  • Cancel your paid subscription
  • Plans and pricing FAQ
View all 8 articles

Integrations & API

  • Integration with Facebook
  • Integration with VK
  • Integration with Telegram
  • Integration with Viber
  • Integration using Zapier
  • Integration with Google Analytics
  • Integration with WordPress
  • Integration with Shopify
  • Integration with Joomla
  • Integration with Ecwid
  • Integration with Bubble
  • Integration with your CRM
  • REST API
  • JavaScript API
View all 14 articles

General

  • What languages are supported by Chaport?
  • Where is Chaport based?
  • How old is Chaport?
  • What are Chaport support hours?
View all 4 articles

Sections

  • Getting started
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