Custom fields
23
November 29, 2021
Custom fields are additional visitor info fields created by you.
To add a custom field, do the following:
- Go to Settings → Visitor Info.
- Click on the
+
sign in the upper left corner or on+ Add new field
at the bottom of the page. - Provide a name for a field.
- Specify an API key. This is a unique name used to identify the field.
- Choose a type of the new field. The following types are available:
- Single-line text
- Choice
- Checkbox
- Turn the “Hidden” setting on if you want to hide the field from the “Visitor Info” section.
- Click on
Done
.
You can also add custom fields to a pre-chat form.