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Empower customers to help themselves

Create a knowledge base for your customers to enable self-service and scale your support.

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Why use Chaport as knowledge base software:

Provide 24/7 support

Let your customers solve common issues on their own whenever they need it, even when your team is offline.

Make it easy

Activate an FAQ bot to make your help articles accessible directly in the chat widget, on every page of your website.

Reduce support volume

Minimize the need for contacting your support team and let your team focus on more important tasks.

Web knowledge base

Launch a knowledge base on your website

Create a comprehensive knowledge base to equip your customers with all answers to their FAQs. Help customers help themselves while minimizing your support volume.

Custom domain

Use your own domain

Customize your knowledge base URL to match your website and provide a better experience for your customers.

FAQ bot

Deliver instant answers with FAQ bot

Activate an FAQ bot to deliver your KB articles directly in the chat widget. Ensure your customers receive a prompt response whenever they contact you.

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Internal knowledge base

Create articles for internal use

Create private articles and use them as your internal knowledge base. Enable your operators to resolve queries faster by providing them with easy access to all important information.

Deliver a better self-service experience with effective knowledge management

Try for Free

Free 14-day trial. No card required.

Visual editor

Create visually appealing content

Easily customize the look of your content in a WYSIWYG text editor. Add headings, images, links, code snippets and use other formatting options to make your knowledge base articles attractive and easy to read.

Mobile-friendly

Ensure excellent experience on any device

Chaport’s knowledge base platform is designed to look great on every screen, be it a desktop, tablet, or mobile. Let your customers get valuable knowledge whatever device they use.

Search

Find exactly what you need

Let your customers and operators quickly find the information from your knowledge base with a powerful search engine. Specify keywords and negative keywords for more precise search results.

Join over 30,000 happy teams using Chaport



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