A live chat solution for enterprises that helps you provide premium customer service.
Close more sales by interacting with your website visitors in real time.
Reduce call abandonment rate by providing a new way to reach you.
View reports to evaluate your operators’ work.
Auto-invitations
Generate more chats by sending automatic pop-up messages based on specified rules. Answer your prospects questions in real time and close more sales.
Intuitive interface
While many enterprise-level live chats are complex and require lots of time to learn how to use them, Chaport has a user-friendly interface that lets your chat agents concentrate on helping customers from the beginning.
Chatbots
Use chatbots to deliver instant support, collect feedback, and generate leads 24/7 to boost the productivity of your enterprise.
Integrations
Chaport Live Chat for enterprises allows you to pass leads to your CRM or email marketing system via Zapier or API and connect Chaport Live Chat to the other apps you use.
Omni-Channel
Unify the communication channels you use for providing customer service. Answer questions coming from the live chat on your website, Facebook, Telegram, and Viber in a single app.
Customization
A live chat widget shouldn’t look out of place on your website. Chaport allows you to customize the chat widget appearance to match your website design. Change color, default texts, background, position, and message sound.
Live chat
Customers don’t like waiting in a queue before a support agent will take the phone. If you are unable to answer quickly, a client is likely to leave before the conversation starts. Adding a live chat to your website will provide a new channel for your customers to reach you. Incoming queries will be divided between several support channels, the response time will be reduced, and there will be less abandoned calls.
Reports
Monitor your operators’ chats. Track the number of served and missed chats. Check how much time operators spend in the live chat and if they use a desktop or a mobile device.
Applications
Use the web-version of Chaport Live Chat or desktop apps for Windows and MacOS to work from your computer. Download mobile apps for iOS and Android and chat with your customers wherever you are.
GDPR
Working with the European market requires meeting the requirements of the GDPR. Chaport Live Chat has all the necessary tools to help your company be GDPR compliant.
Support
Get fast responses with priority support from our dedicated support team or check out Chaport’s help center to get a deeper understanding of the product.
