Unify your support channels and make communication
convenient for customers and easy for you.
Increase customer satisfaction by letting them reach you via their favorite channel.
Receive messages from live chat, Facebook, Telegram, Viber, etc. and respond to them in one app.
Get instant notifications from multiple channels and use the “saved replies” feature to answer faster.
Collision detection
Chaport’s omni-channel customer support software helps you avoid sending duplicate answers by showing you when another operator has already joined a chat and started talking with a customer.
Notes
Leave notes about your customers for your future reference and to keep your team members updated on the progress of work.
Integrations
Automatically pass available data about your customers coming from different channels to your CRM or other third-party apps using Zapier or API.
Mobile Apps
Download mobile applications for Android or iOS, and handle queries coming from all your support channels in a single app even if you are not at the computer.
Multi-channel customer service refers to providing customer support using several methods of communication, such as live chat, social media, messengers, and other channels.
Many companies still use communication channels separately, which means that support agents have to constantly switch between different platforms. This approach is rather time-consuming and unhandy.
To optimize support processes, you can use software specifically designed for providing multi-channel support. Such software brings multiple channels together, allowing you to manage all your conversations in one place.
One of the main reasons is customer convenience. Customers want a fast and convenient way to contact you, and this way may be different for each of them. Some customers prefer to send you a message via live chat on your website, others would rather use the messenger that is already installed on their phones. By providing support across multiple channels, you give them more choice and let them use their preferred channel, which helps you greatly increase customer satisfaction and loyalty.
Chaport’s multi-channel customer service software supports live chat, Facebook, Telegram, Viber, and VK.
Multi-channel functionality is available on all Chaport’s paid plans, which start at $19/month. You can also try this and other features for free during a 14-day trial period.
