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Multi-Channel Customer Support Software

Unify your support channels and make communication
 convenient for customers and easy for you.

Try for Free

Why use Chaport as multi-channel
 customer service software:

Create a great customer experience

Increase customer satisfaction by letting them reach you via their favorite channel.

Get a multi-channel inbox

Receive messages from live chat, Facebook, Telegram, Viber, etc. and respond to them in one app.

Provide fast replies

Get instant notifications from multiple channels and use the “saved replies” feature to answer faster.

Collision detection

Prevent operator collision

Chaport’s omni-channel customer support software helps you avoid sending duplicate answers by showing you when another operator has already joined a chat and started talking with a customer.

Notes

Make internal notes

Leave notes about your customers for your future reference and to keep your team members updated on the progress of work.

Try Chaport’s multi-channel customer service software

Try for Free

Integrations

Automate your workflow

Automatically pass available data about your customers coming from different channels to your CRM or other third-party apps using Zapier or API.

Integrations
API

Mobile Apps

Provide multi-channel support wherever
you are

Download mobile applications for Android or iOS, and handle queries coming from all your support channels in a single app even if you are not at the computer.

Download the App
Web-Version

Join over 30,000 happy teams using Chaport



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Frequently Asked Questions

What is multi-channel customer service?

Multi-channel customer service refers to providing customer support using several methods of communication, such as live chat, social media, messengers, and other channels.

Many companies still use communication channels separately, which means that support agents have to constantly switch between different platforms. This approach is rather time-consuming and unhandy. 

To optimize support processes, you can use software specifically designed for providing multi-channel support. Such software brings multiple channels together, allowing you to manage all your conversations in one place.

Why is multi-channel customer service important?

One of the main reasons is customer convenience. Customers want a fast and convenient way to contact you, and this way may be different for each of them. Some customers prefer to send you a message via live chat on your website, others would rather use the messenger that is already installed on their phones. By providing support across multiple channels, you give them more choice and let them use their preferred channel, which helps you greatly increase customer satisfaction and loyalty.

What channels does Chaport support?

Chaport’s multi-channel customer service software supports live chat, Facebook, Telegram, Viber, and VK.

How much does Chaport's multi-channel customer support software cost?

Multi-channel functionality is available on all Chaport’s paid plans, which start at $15/month. You can also try this and other features for free during a 14-day trial period.

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