Live chat software that helps you fill your funnel with sales leads and increase conversion.
Send automatic messages 24/7 and collect visitor emails to get more sales leads.
Automatically reach out to your customers on the checkout page to help them make a purchase.
Provide outstanding customer service to build brand loyalty and get repeat customers.
Auto-invitations
Reach out to your customers on the checkout page by sending them automatic messages. Help them complete their purchase thus reducing cart abandonment rate.
Lead capture
Collect any visitor info through a pre-chat form to automatically generate and qualify leads on your website.
Chatbots
Use chatbots to answer customer questions, generate leads, and transfer them to your sales team.
Knowledge base
Create a knowledge base for your online store and provide your visitors with easy access to information about your products, payments, delivery, returns, etc. Help customers help themselves, clear their doubts, and make more sales.
Multiple websites
You may have several websites dedicated to different products you provide. Install Chaport Live Chat on each site at no additional charge and let your sales team answer customer queries coming from different websites in a single app.
Brand loyalty
People who have a positive experience with your online store are more likely to return and buy more thus forming brand loyalty. Use saved replies and typing insights to reduce the response time, add personality to your messages with emoji, and provide outstanding customer service.
Multilingual
Sell your products to people around the globe with Chaport Live Chat for sales. In Chaport the chat widget automatically displays in a visitor’s native language making it more convenient for the foreign customers to start a chat.
Visitor behavior
Let your sales team monitor the pages your prospects are browsing on your online store directly in the chat in real time. It’ll help your sales reps better understand your customers’ needs, create personalized offers, and make more sales.
Notifications
Notifications in Chaport works in such a way so that you will never miss a new chat together with a sales opportunity. No matter what device you use, Chaport will let you know as soon as a new message is received. If a new chat remains unanswered for a long time, Chaport can automatically transfer it to another sales manager to ensure that no customer is left behind.
Chat history
Analyze previous chats and monitor your operators’ messages in real time to find strong and weak points of your sales reps and improve the efficiency of your sales department.
Integrations and API
Integrate Chaport Live Chat with the apps you use via Zapier or API. Capture information about the website visitors you chat with and automatically pass it to your CRM or email marketing system.
Desktop and mobile apps
Install desktop apps for Windows and MacOS or use the web-version if you work from your computer. Download mobile apps for Android and iOS to chat with your prospects and close more sales even on the go.
