Missed chats 5 June 19, 2019 A missed chat is a new chat that was not processed in time. A timely processed chat is a new chat when: An operator answered it while a visitor was still on a website. An operator answered it within 2 minutes after receiving the first message from a visitor (even if a visitor left a website). Closing a chat counts as a response. A chat that was closed in time is not marked as missed.