The FAQ feature allows you to automate the resolution of customers’ frequent questions.

With FAQ, you can:

• Create a public knowledge base that will be available to your visitors on your website and/or in the chat widget.
• Activate an FAQ bot to automatically suggest articles to your visitors in a chat.
• Create private FAQ articles for operators and use them as shared saved replies.

To learn more, read the following articles:

• Add an FAQ section
• Delete an FAQ section
• Add an FAQ article
• Delete an FAQ article
• Publish your FAQ portal
• FAQ bot
• Use FAQ articles as shared saved replies