Add an auto-invitation 14 September 24, 2019 To add an auto-invitation, do the following: Go to Settings → Auto-Invitations. Click on the + icon at the top. Provide a name for an auto-invitation, e.g. “Offer help on the order page.” It won’t be visible for a visitor. Enter the text that will be sent to a visitor. Specify when the auto-invitation will be sent — when operators are online, offline, or both. In the If section, provide one or more conditions that trigger message sending. When adding a new condition, you can put either “and” or “or.” Trigger options: Page URL: the page address a visitor is on. Time on Page: how much time a visitor spent on a current page. Time on Site: how much time a visitor spent on the website during his / her current visit. Page Views: how many pages a visitor viewed during his / her current visit. Time since widget was closed last time: how much time has passed since a visitor closed the chat widget (hid an auto-invitation or closed an open chat window). Referrer URL: the URL of a web page a visitor came from. Language: the language of a visitor. Country: the country of a visitor. UTM source: identifies which site sent the traffic. UTM medium: identifies what type of link was used, such as cost per click or email. UTM term: identifies search terms. UTM campaign: identifies a specific product promotion or strategic campaign. UTM content: identifies what specifically was clicked to bring the user to the site, such as a banner ad or a text link. To learn more, read the Auto-Invitations article. Please note: At the moment, only one auto-invitation per visit can be sent to a visitor. Later we will make it possible to send an unlimited number of auto-invitations.