Edit visitor info
11
November 29, 2021
You can change the following visitor info:
- Name
- Email address
- Phone number
- Notes
- The info from the custom fields
To change the information, follow these steps:
- Open the chat.
- In a visitor information section on the right, click on a field you’d like to change.
- Enter new data and press
Enter
or just remove the focus from the input field. - Done! You will see an indicator saying that the changes were saved.
If you can’t find a visitor information section, most likely the application window is not stretched widely enough or you are working on a mobile device. To access it, you need to expand the window or click on the i
icon in the upper right corner.