Automatic email address request 16 August 20, 2019 You can collect visitors’ emails automatically. This is how it works. After a visitor sends the first message, the Chaport bot requests his / her email address. It says that the email is required to send reply notifications. By default, an email address is automatically requested only if all operators are offline. You can request emails when operators are online by enabling the setting “Request a visitor’s email address automatically when operators are online” in Settings → General.