Saved replies

Saved replies are template answers to standard visitors’ questions.

Adding a saved reply

To add a saved reply, do the following:

  1. Go to Settings → Saved Replies.
  2. Click on + Add new reply.
  3. Enter your message and click on Save.
  4. Done!

Using a saved reply

To use a saved reply, do the following:

  1. Open any chat.
  2. Start typing words that are contained in one of saved replies.
  3. A popup will open. Select a saved reply by clicking on it or selecting it with the and keys and pressing enter.
  4. Done!

The text field will contain the text of the saved reply you selected. You can edit it (if necessary) and send the message by pressing enter.