Saved replies 17 September 24, 2019 Saved replies are template answers to standard visitors’ questions. Adding a saved reply To add a saved reply, do the following: Go to Settings → Saved Replies. Click on + Add new reply. Enter your message and click on Save. Done! Using a saved reply To use a saved reply, do the following: Open any chat. Start typing words that are contained in one of saved replies. A popup will open. Select a saved reply by clicking on it or selecting it with the ↑ and ↓ keys and pressing enter. Done! The text field will contain the text of the saved reply you selected. You can edit it (if necessary) and send the message by pressing enter.