Add an operator

To add an operator, follow these steps:

  1. Log into Chaport with administrator’s login and password.
  2. Go to the Operators tab.
  3. Click on the + icon above the list of operators.
  4. Fill in the fields with information about the operator:
    • Name: the name of an operator that visitors and other operators will see.
    • Position (optional): a text displayed to visitors next to an operator’s name.
    • Photo (optional): a photo of an operator displayed for visitors and other operators.
    • Email: An email address that an operator will use to log in to Chaport and receive notifications to.
    • Language: A language of the Chaport application interface displayed for this operator.
    • Role: “Administrator” or “Operator”. To learn more, read the Operator roles article.
    • Working hours (optional): enable this setting so that the operator continued to display Online and received chats even when he / she is available only on a mobile device. To learn more, read the Working hours article.
  1. Click on Add Operator.
  2. Done! An operator was added and an activation letter was sent to his / her email.

Account activation

After adding an operator, an activation email will be sent to his / her email address, so that he / she could come up with a password. To activate the account, the operator should do the following:

  1. Open the activation email and follow the Activate account link.
  2. Come up with a password and enter it.
  3. Click on Activate account.
  4. Done!