Add an operator

To add an operator, follow these steps:

  1. Log in to Chaport with administrator’s login and password.
  2. Go to the Operators tab.
  3. Click on the + icon above the list of operators.
  4. Fill in the fields with information about the operator:
    • Name: the name of an operator that visitors and other operators will see.
    • Position (optional): a text displayed to visitors next to an operator’s name.
    • Photo (optional): a photo of an operator displayed for visitors and other operators.
    • Email: An email address that an operator will use to log in to Chaport and receive notifications to.
    • Language: A language of the Chaport application interface displayed for this operator.
    • Role: “Administrator” or “Operator”. To learn more, read the Operator roles article.
    • Working hours (optional): enable this setting so that the operator continues to be displayed Online and receive chats even when he / she is available only on a mobile device. To learn more, read the Working hours article.
  1. Click on Add Operator.
  2. Done! An operator was added and an invitation was sent to his / her email.

Accepting the invitation

After adding an operator, an invitation email will be sent to their email address so that they can come up with a password. To accept the invitation, the operator should do the following:

  1. Open the invitation email and follow the Accept invitation link.
  2. Come up with a password and enter it.
  3. Click on Continue.
  4. Done!

If you added an operator but their account is deactivated, most likely you need more operator seats.

To learn more, read the following articles: