Autoresponder
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August 4, 2021
An autoresponder is a system bot that sends automatic replies to visitors’ messages.
You can use the autoresponder to:
- Reply to a visitor’s first message: The reply will be sent as soon as the visitor sends the first message. You can also specify when the reply should be sent — when your operators are online, offline, or both.
- Reply when a visitor is waiting for the first response: The reply will be sent if operators are online and do not respond to the first visitor’s message within the specified time (1, 2, or 5 minutes).
To enable the autoresponder or edit the texts of the replies, go to Settings → Chatbots → Autoresponder.