Troubleshooting

If you don’t receive push notifications, the issue is often caused by your device or Chaport settings. Before contacting support, please check the following:

1. Make sure your status is Online

If your status is Offline or Invisible, you won’t receive notifications about new messages. To learn more about statuses, read this article.

2. Check if the desktop app is running

Please note that if you also run the Chaport web or desktop app on your computer, push notifications to your mobile device will be sent with a 30-second delay or won’t be sent at all if you read the message within those 30 seconds. This behavior is intentional and helps prevent push notifications from distracting you while you are working on a computer. If you wish to remove this delay, please contact our support team.

3. Check your working hours

If you have set working hours in your account settings, you won’t receive any push notifications on your mobile device during your off-hours.

4. Check your device settings

• Make sure that notifications for the Chaport app are allowed in your phone’s system settings.
• Ensure the notification sound is on.
• Make sure that Low Power Mode / Battery Saver is disabled, as it may restrict background notifications.
• If available on your device, set a high priority for Chaport notifications.

If the issue persists after following the steps above, please contact our support team.