Unread message count badges 8 June 19, 2019 A chat that includes some unread messages is marked with an indicator that shows the number of unread messages. There are indicators of unread messages of different colors: Orange means that the chat is new and requires a faster response. Blue means that the chat is not new and can be answered normally. Gray means that the chat is assigned to another operator. You can also see a number of messages not read by this operator. When you open someone else’s chat, the gray indicator of unread messages remains the same.