Hide the chat widget when all operators are offline

48 November 29, 2021

To hide the chat widget when all operators are offline, make the following changes to the installation code:

Step #1

Add session: { autoStart: false } to the block window.chaportConfig after appId so that the block looks like this:

window.chaportConfig = {
  appId: '56e9162264e94eb633a095fb',
  session: {
    autoStart: false
  }
}

Step #2

Add these lines after 

<!-- End of Chaport Live Chat code -->
:

<script>
window.chaport.q('isOnline', function (isOnline) {
  if (isOnline) window.chaport.startSession();
});
</script>

Please note: This code is a part of JavaScript API that is only available on our paid plans.