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Omni-Channel Customer Support Software

Centralize messages from all your support channels in a single app.

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Why use Chaport as omni-channel
customer service software:

Be closer to your customers

Let your customers contact you via their favorite communication channel.

Save your time

Manage all chats in a unified workspace without wasting your time switching between different tabs.

Enjoy omni-channel communication

Master the product in no time with Chaport’s intuitive UI and enjoy talking with customers.

Group chats

Collaborate with your team members

Invite another operator to a chat or join a group chat to help customers together and deliver excellent customer service across different channels.

A group chat in the Chaport app for operators - a conversation between a customer and two chat operators

Productivity

Get instant notifications and answer faster

Receive instant notifications about new chats from all your channels in one app. Prepare template answers to the most common questions and reply in a few clicks using saved replies.

Try Chaport’s omni-channel customer support software

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Search

Easily search for previous chats from all your channels

Type visitor name, email address, phone number, or keyword from notes or conversations in the search field to find a relevant chat from any support channel.

Reports

Monitor operator performance

Use omni-channel customer support software to view reports and analyze your operators’ chats in a single app and improve the efficiency of your sales and support teams.

Join over 10,000 happy teams using Chaport



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