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Live Chat Software
for Customer Support

Live chat software that lets you support your customers in real time.

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Chaport Live Chat widget

Why use Chaport as a live chat tool for customer support on your website:

Provide a convenient way
to reach you

Let your customers quickly contact you in a live chat instead of making them wait in a call queue.

Share support documentation

Exchange files with your clients to provide better support.

Support your customers
even on the go

Download Chaport mobile apps for Android and iOS and provide quality support from any location.

Live chat

Help your call center

Some people don’t like talking on the phone. Live chat support service not only gives such customers a fast and convenient way to reach you but also reduces the burden on your call center.

Chaport Live Chat online widget

Feedback

Collect your customers’ feedback

Collect feedback from your users while chatting with them to improve your services and provide better support.

Try Chaport even without the installation
on your website

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Saved replies

Concentrate on what’s important

When clients contact live chat customer service for help, they expect your support team to quickly resolve any issue. Use saved replies to provide fast responses to the frequently asked questions and concentrate on chats that require more attention.

Visitor notes

Make notes for your colleagues

Make internal notes about your customers for future reference. Add a summary of the previous correspondence with a client. This way you and your colleagues won’t have to waste time looking through the whole chat history in search of the important information.

Group chats

Work as a team

Several Technical Support Managers can join a chat to quickly solve any issue and ensure the highest possible level of customer support.

A group chat in the Chaport app for operators - a conversation between a customer and two chat operators

Automatic chat transfer

Never miss a chat

Let’s face the truth: your support specialists are not robots and can sometimes miss chats just because they are tired or overloaded. Chaport will help you ensure that all the incoming questions were answered in time. Set up an automatic transfer of unanswered chats and let another operator respond.

Offline messages

Receive support requests even when your team is offline

Chaport Live Chat allows your users to send you messages even when your operators are offline. Your support managers will see all the messages in the app for operators and be able to answer as soon as they are back at work.

Messenger mode of the Chaport Live Chat widget

File Sending

Exchange files with your users

Let your customers send you the images that illustrate the issues they experience. It will help your support specialists quickly sort out the problem. Share manuals, screenshots and other documentation with your clients and provide outstanding customer support via web chat.

Emoji

Show your customers you care

Some messages sent in the live chat may seem cold or rude as we neither see each others’ facial expressions nor hear the voices as in face-to-face communication. Emoji will help your support managers clarify their intention, add warmth to the messages and show your customers that they genuinely care.

Chaport Live Chat mobile and desktop apps for chat operators and admins

Mobile apps

Provide customer support wherever you are

Chaport allows your support managers to answer customer questions even when they are not at the computers. Let your support team download mobile applications for Android and iOS and provide online customer support via chat from any location.

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Web-Version

Join over 10,000 happy teams using Chaport



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