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Looking for the Best Zendesk Chat Alternative?

Meet Chaport — the best alternative to Zendesk with powerful features and fair prices.

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Why choose Chaport over Zendesk:

Intuitive

Minimize complexity for your agents and ensure a delightful customer experience thanks to a user-friendly interface.

Powerful

Make communication easier and achieve better results with auto-invitations, chatbots, typing insights, integrations, and more.

Affordable

Use the free version forever or upgrade and get advanced features at prices starting from $15/month.

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Integrate with popular messaging apps

In Chaport, you can easily connect your live chat with popular messengers, such as Facebook, Telegram, or Viber. Thus, you will let your customers use their favorite communication channel, and your agents will be able to manage all conversations in one single dashboard. All integrations are native and covered by all Chaport’s paid plans. No extra charge is needed!

Engage your visitors with beautiful auto-invitations

In Chaport, you can send automatic messages on behalf of your agents to welcome your visitors and invite them to chat. Unlike in Zendesk, Chaport’s auto-invitations don’t trigger the widget to open, overlapping website content. They appear in a small pop-up window that doesn’t interfere with UX while remaining attractive to your visitors.

Collect any info before starting a chat

To collect information about your visitors, you can use a pre-chat form. Whereas Zendesk lets you use only two default fields, Chaport allows you to customize the pre-chat form according to your needs. You can add any custom fields and control whether they are mandatory or optional.

Reply faster with typing insights

Unlike Zendesk, Chaport allows you to see what visitors are typing even before they hit the send button. These typing insights will help you better understand customers’ intents and prepare your answers faster.

Create chatbots with ease

Chaport is a perfect Zendesk Chat alternative that comes with an in-built chatbot editor. Thanks to a WYSIWYG interface, you will quickly create chatbots that can initiate chats with your visitors, answer their common questions, collect any info, and transfer chats to human agents. No need to code or integrate with third-party chatbots!

Keep all chats at your fingertips anywhere

Chaport provides user-friendly web, desktop, and mobile apps to help you stay connected with your customers on any device and from any location. Unlike in Zendesk, all Chaport’s apps, including the mobile ones, are full-featured and provide everything you need to effectively manage your chat: from account settings to a chatbot editor.

Deliver a better experience with the best
alternative to Zendesk Chat

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Chaport vs. Zendesk

Pricing Zendesk Suite Team Chaport Business
Starting price $49/mo $23/mo
Ratings Zendesk Suite Team Chaport Business
Capterra 4.4 4.8
G2 4.3 4.8
General Zendesk Suite Team Chaport Business
Chat history Unlimited Unlimited
Unlimited chats & websites    
SSL encryption    
GDPR compliance    
API    
Knowledge base + FAQ bot    
Zapier integration    
Chatbots    
Web, desktop & mobile apps Only web and mobile  
Multi-channel Zendesk Suite Team Chaport Business
Facebook $0 $0
Telegram from $10/mo $0
Viber $7.99/mo $0
Chat widget Zendesk Suite Team Chaport Business
Chat widget customization    
Multilingual chat widget    
Lead generation Zendesk Suite Team Chaport Business
Auto-invitations    
Pre-chat form    
Email request
 
 
Visitor info Zendesk Suite Team Chaport Business
Visitor info    
Visitor info editing    
Visitor behavior    
Notes    
Custom fields
 
 
Messaging Zendesk Suite Team Chaport Business
Offline messages    
Notifications    
File sending    
Emoji    
Read receipts    
Message editing and deletion
 
 
Agent productivity Zendesk Suite Team Chaport Business
Chat deletion & export    
Search    
Saved replies    
Visitor ban    
Chat ratings    
Typing insights
 
 
Management Zendesk Suite Team Chaport Business
Agent roles    
Working hours    
Chat transfer    
Automatic agent assignments    
Automatic transfer of unanswered chats
 
 
Reports Zendesk Suite Team Chaport Business
Google Analytics reports    
Total chats report    
Chat ratings report    
Response times report    
Working hours report    
Auto-invitations report
 
 
Chatbots report
 
 

Switch to Chaport — the best alternative to Zendesk trusted by 30,000+ happy teams!


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