Meet Chaport — the best alternative to Zendesk with powerful features and fair prices.
Minimize complexity for your agents and ensure a delightful customer experience thanks to a user-friendly interface.
Make communication easier and achieve better results with auto-invitations, chatbots, typing insights, integrations, and more.
Use the free version forever or upgrade and get advanced features at prices starting from $29/month.
In Chaport, you can easily connect your live chat with email and popular messengers, such as Facebook, Telegram, or Viber. Thus, you will let your customers use their favorite communication channel, and your agents will be able to manage all conversations in one single dashboard. All integrations are native and covered by all Chaport’s paid plans. No extra charge is needed!
In Chaport, you can send automatic messages on behalf of your agents to welcome your visitors and invite them to chat. Unlike in Zendesk, Chaport’s auto-invitations don’t trigger the widget to open, overlapping website content. They appear in a small pop-up window that doesn’t interfere with UX while remaining attractive to your visitors.
To collect information about your visitors, you can use a pre-chat form. Whereas Zendesk lets you use only two default fields, Chaport allows you to customize the pre-chat form according to your needs. You can add any custom fields and control whether they are mandatory or optional.
Unlike Zendesk, Chaport allows you to see what visitors are typing even before they hit the send button. These typing insights will help you better understand customers’ intents and prepare your answers faster.
Chaport provides user-friendly web, desktop, and mobile apps to help you stay connected with your customers on any device and from any location. Unlike in Zendesk, all Chaport’s apps, including the mobile ones, are full-featured and provide everything you need to effectively manage your chat: from account settings to a chatbot editor.
Free 14-day trial. No card required.
| Pricing | Zendesk Suite Team | Chaport Unlimited |
|---|---|---|
| Pricing model | Per agent | Flat rate |
| Cost for 1 agent | $55/mo | $99/mo |
| Cost for 5 agents | $275/mo | $99/mo |
| Cost for 20 agents | $1100/mo | $99/mo |
| Ratings | Zendesk Suite Team | Chaport Unlimited |
| Capterra | 4.4 | 4.9 |
| G2 | 4.3 | 4.7 |
| General | Zendesk Suite Team | Chaport Unlimited |
| Chat history | Unlimited | Unlimited |
| Unlimited chats & websites | ||
| SSL encryption | ||
| GDPR compliance | ||
| API | ||
| Knowledge base + FAQ bot | ||
| Zapier integration | ||
| Chatbots | Limited chats, extra charge | |
| Web, desktop & mobile apps | Only web and mobile | |
| Multi-channel | Zendesk Suite Team | Chaport Unlimited |
| $0 | $0 | |
| $0 | $0 | |
| Telegram | Add-on for $10/mo | $0 |
| Viber | Add-on for $10/mo | $0 |
| Chat widget | Zendesk Suite Team | Chaport Unlimited |
| Chat widget customization | ||
| Multilingual chat widget | ||
| Lead generation | Zendesk Suite Team | Chaport Unlimited |
| Auto-invitations | ||
| Pre-chat form | ||
| Email request |
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|
| Visitor info | Zendesk Suite Team | Chaport Unlimited |
| Visitor info | ||
| Visitor info editing | ||
| Visitor behavior | ||
| Notes | ||
| Custom fields |
|
|
| Messaging | Zendesk Suite Team | Chaport Unlimited |
| Offline messages | ||
| Notifications | ||
| File sending | ||
| Emoji | ||
| Read receipts | ||
| Message editing and deletion |
|
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| Agent productivity | Zendesk Suite Team | Chaport Unlimited |
| Chat deletion & export | ||
| Search | ||
| Saved replies | ||
| Visitor ban | ||
| Chat ratings | ||
| Typing insights |
|
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| Management | Zendesk Suite Team | Chaport Unlimited |
| Teams | ||
| Agent roles | ||
| Working hours | ||
| Chat transfer | ||
| Automatic agent assignments | ||
| Assignment rules | ||
| Automatic transfer of unanswered chats |
|
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| Reports | Zendesk Suite Team | Chaport Unlimited |
| Google Analytics reports | ||
| Total chats report | ||
| Chat ratings report | ||
| Response times report | ||
| Working hours report | ||
| Auto-invitations report |
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| Chatbots report |
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