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Looking for the Best Tidio Alternative?

Switch to Chaport — the best alternative to Tidio that combines powerful features with affordable prices.

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Why choose Chaport over Tidio:

Multi-channel

Connect your live chat to FB, Telegram, or Viber and let your customers choose the channel they like.

Customer self-service

Create a knowledge base for your customers and activate an FAQ bot that will suggest articles based on their questions.

User-friendly interface

Easily manage the chat and reduce complexity for operators with a clean and intuitive interface.

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Collect any visitor info

Use a pre-chat form to collect any information about your visitors before starting a chat. In Chaport, you can add any custom fields to the pre-chat survey, whereas Tidio allows you to request only names, emails, and phone numbers.

Moreover, in Tidio, all fields of a pre-chat survey are mandatory. However, not all visitors are willing to fill out the form, and a form with many required fields can scare away your customers. Thankfully, Chaport allows you to choose whether a field is required or optional, which can help you increase the number of incoming chats.

Handle new chats effectively

Unlike Tidio, Chaport offers a convenient assignment system. You can turn on the automatic assignment so that your operators don’t have to sort chats manually.

To make it even more effective, you can enable the automatic transfer of unanswered chats. If the operator doesn’t respond for a specified time, the chat will be transferred to their colleague, so you won’t miss any customer.

Create chatbots in minutes

In Chaport, you will find an easy-to-use WYSIWYG chatbot builder. Compared to Tidio, it is much easier to use: you will see the chatbot in the same way as it will be displayed to your visitors after activating it, so you can create a custom bot in just a few minutes.

Plus, Chaport’s chatbots are more affordable. You can use them on the Business plan, which starts at $23/month. In Tidio, in addition to the Communicator plan with live chat features, you will have to pay for the Chatbots plan that costs $39/month.

Don’t let a typo undermine your image

Everyone makes mistakes. Even experienced operators can send a wrong message or make a typo. Sometimes, such inaccuracies can spoil the first impression and make you look unprofessional. Unlike Tidio, Chaport allows you to edit and delete messages sent to your visitors so that you can easily fix the mistakes and avoid confusion.

Initiate more chats with your visitors

Chaport is an affordable Tidio alternative with simple and transparent plans. For example, we don’t impose any limits on the number of visitors you can reach using auto-invitations. Plus, this feature is available on both Premium and Business plans.

In Tidio, you can send welcome messages only to 100 unique visitors. If you need more, you will have to purchase their Chatbots plan, so the overall cost will be up to 3 times higher than in Chaport.

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Chaport vs. Tidio

Pricing Tidio (Communicator + Chatbots) Chaport Business
Starting priceIf you want to use live chat with chatbots, unlimited auto-invitations or Zapier in Tidio, you need to subscribe to 2 plans: Communicator and Chatbots. $45/mo $23/mo
Ratings Tidio (Communicator + Chatbots) Chaport Business
Capterra 4.8 4.8
G2 4.7 4.8
General Tidio (Communicator + Chatbots) Chaport Business
Chat history 5 years Unlimited
Unlimited chats & websites    
Web, desktop & mobile apps    
SSL encryption    
GDPR compliance    
API    
Autoresponder    
Chatbots    
Zapier integration    
Knowledge base + FAQ bot
 
 
Multi-channel Tidio (Communicator + Chatbots) Chaport Business
Facebook    
Telegram
 
 
Viber
 
 
Chat widget Tidio (Communicator + Chatbots) Chaport Business
Chat widget customization    
Multilingual chat widget    
Lead generation Tidio (Communicator + Chatbots) Chaport Business
Auto-invitations    
Pre-chat form    
Visitor info Tidio (Communicator + Chatbots) Chaport Business
Visitor info    
Custom fields    
Visitor info editing
 
 
Messaging Tidio (Communicator + Chatbots) Chaport Business
Offline messages    
Notifications    
File sending    
Emoji    
Read receipts
 
 
Message editing and deletion
 
 
Operator productivity Tidio (Communicator + Chatbots) Chaport Business
Search    
Typing insights    
Saved replies    
Visitor ban    
Chat ratings    
Chat deletion    
Management Tidio (Communicator + Chatbots) Chaport Business
Operator roles    
Working hours    
Reports    
Chat transfer    
Automatic operator assignments
 
 
Automatic transfer of unanswered chats
 
 

Switch to Chaport — the best alternative to Tidio trusted by 30,000+ happy teams!


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