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Looking for the Best Smartsupp Alternative?

Meet Chaport — the best alternative to Smartsupp for teams that need a robust solution.

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Why choose Chaport over Smartsupp:

Powerful features

In Chaport, you will find everything you need to deliver a superior CX. Make customer service easier with multi-channel live chat, chatbots, typing insights, and more.

User-friendly interface

Thanks to Chaport’s intuitive interface, you can minimize complexity for your agents and deliver an excellent CX.

Consistent support

With Chaport, you can get support no matter which plan you are using: free or paid. Just drop us a message, and we’ll be happy to help.

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Get powerful features at a fair price

Chaport has flexible and transparent pricing that works for companies of all sizes, from startups to enterprises. We provide four different packages, including a powerful free plan, so you will certainly find the one that’s best for you and your budget. Unlike Smartsupp, Chaport allows you to upgrade to a paid plan using even one agent without overpaying for the seats you don’t need. 

Collect any visitor info

In Chaport, you can easily collect visitor info using an automatic email request, a pre-chat form, or chatbots. Smartsupp’s pre-chat form lets you use only three default fields and is always mandatory to fill in, which can significantly affect the number of incoming chats. Chaport allows you to customize the pre-chat form and tailor it to your needs. You can create your own fields, reorder them, and control whether they are required or optional.

Enable multi-channel communication

Chaport is a powerful Smartsupp alternative that allows you to support your customers across multiple channels. Give your customers a choice of ways to contact you by integrating Chaport with popular messaging apps such as Facebook, Telegram, or Viber. Manage chats coming from all channels in one dashboard and don’t waste time switching between multiple tabs and apps.

Reply faster with typing insights

To make communication easier and more effective, Chaport provides a feature called typing insights. With this feature, you can see what your customers are typing in real time even before they send messages. Typing insights will help you prepare answers in a timely manner and improve your response times.

Correct your mistakes

Have you ever sent a message and realized you made a typo or sent it to the wrong person? Such mistakes can cause confusion and make you look unprofessional in the eyes of your customers. Unlike Smartsupp, Chaport lets you edit or delete messages after you have sent them. Fix your mistakes with just a few clicks and don’t let them undermine your image.

Get support even on the free plan

Whereas Smartsupp provides support only for paying customers and doesn’t even use live chat on their own website to connect with visitors, Chaport’s support team is always here to help you. It doesn’t matter what plan you are using — we value all our customers and are happy to help.

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alternative to Smartsupp

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Chaport vs Smartsupp

PricingSmartsupp PROChaport Business
Starting price$72/mo$23/mo
RatingsSmartsupp PROChaport Business
Capterra4.74.8
G24.44.8
GeneralSmartsupp PROChaport Business
Chat historyUnlimitedUnlimited
Unlimited chats & websites  
SSL encryption  
GDPR compliance  
API  
Autoresponder  
Mobile apps for iOS & Android  
Desktop apps for Windows & MacOnly for Windows 10 
ChatbotsUp to 50 chatbotsUnlimited
Zapier integration
 
 
Customer supportFor paying customers only 
Multi-channelSmartsupp PROChaport Business
Facebook  
Telegram
 
 
Viber
 
 
Chat widgetSmartsupp PROChaport Business
Chat widget customization  
Multilingual chat widget  
Lead generationSmartsupp PROChaport Business
Auto-invitations  
Pre-chat form  
Email request
 
 
Visitor infoSmartsupp PROChaport Business
Visitor info  
Visitor info editing  
Visitor behavior  
Notes  
Custom fields
 
 
MessagingSmartsupp PROChaport Business
Offline messages  
Notifications  
File sending  
Emoji  
Read receipts  
Message editing and deletion
 
 
Agent productivitySmartsupp PROChaport Business
Chat deletion and export  
Search  
Saved replies  
Visitor ban  
Chat ratings  
Typing insights
 
 
ManagementSmartsupp PROChaport Business
Agent roles  
Chat transfer  
Automatic agent assignments
 
 
Automatic transfer of unanswered chats
 
 
ReportsSmartsupp PROChaport Business
Google Analytics reports  
Total chats report  
Chat ratings report  
Response times report  
Working hours report  
Auto-invitations report
 
 
Chatbots report
 
 

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