Try Chaport — the best alternative to Pure Chat that will boost your customer service.
Deliver a better experience for both your employees and customers thanks to an intuitive and beautifully designed interface.
Increase the productivity of your team and achieve more with chatbots, automatic chat assignments, and other automation tools.
Unify your support channels and handle all conversations in one app. Stay focused and reply faster.
Modern customers expect they can contact you both through a live chat on your website and their favorite messengers. So, you have to be present on all channels. With Chaport, you can make multi-channel communication easy. Connect your live chat to popular messaging apps and reply to all chats in a single dashboard without switching between multiple apps and tabs.
Unlike Pure Chat, Chaport provides a built-in WYSIWYG chatbot editor that allows you to create custom bots in minutes. Use our ready-made templates or create chatbots from scratch without any coding. With chatbots, you can automate your support, improve lead generation, and engage with your audience 24/7. Let your chatbots handle common queries and repetitive tasks and reduce the load on your operators.
To engage customers and attract new leads, you need to be proactive. To help you initiate more conversations with visitors, Chaport offers a feature called auto-invitations — automatic messages that prompt your website visitors to start a chat.
Whereas Pure Chat’s automatic welcome messages trigger the entire chat widget to open, and overlap the website content, Chaport’s auto-invitations appear in a pop-up window taking less space while remaining attractive. Moreover, Chaport allows you to create multiple auto-invitations based on different triggers such as page URL, visitor language, etc., making your communication more targeted.
Unlike Pure Chat, Chaport has a multilingual chat widget that supports over 30 languages. It automatically determines the language of a browser and switches to a visitor’s native language. This feature is a must if you target a global audience and want to make communication easier for your international customers.
Chaport is a perfect alternative to Pure Chat that helps you track chat activity and performance with detailed reports. They will show you all important data about your team’s productivity, chat volume, response times, customer satisfaction, the effectiveness of your auto-invitations and chatbots, and more. Get valuable insights and help your team get better.
Free 14-day trial. No card required.
| Pricing | Pure Chat PRO | Chaport Business |
|---|---|---|
| Starting price | $79/mo | $23/mo |
| Ratings | Pure Chat PRO | Chaport Business |
| Capterra | 4.6 | 4.8 |
| G2 | 4.4 | 4.8 |
| General | Pure Chat PRO | Chaport Business |
| Chat history | Unlimited | Unlimited |
| Unlimited chats & websites | ||
| SSL encryption | ||
| GDPR compliance | ||
| API | ||
| Zapier integration | ||
| Mobile apps for iOS & Android | ||
| Desktop apps for Windows & Mac |
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| Chatbots |
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| Knowledge base + FAQ bot |
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| Multi-channel | Pure Chat PRO | Chaport Business |
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| Telegram |
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| Viber |
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| Chat widget | Pure Chat PRO | Chaport Business |
| Chat widget customization | ||
| Multilingual chat widget |
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| Lead generation | Pure Chat PRO | Chaport Business |
| Auto-invitations | ||
| Pre-chat form | ||
| Email request |
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| Visitor info | Pure Chat PRO | Chaport Business |
| Visitor info | ||
| Visitor info editing | ||
| Visitor behavior | ||
| Notes |
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| Custom fields |
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| Messaging | Pure Chat PRO | Chaport Business |
| Notifications | ||
| File sending | ||
| Emoji | ||
| Offline messages |
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| Read receipts |
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| Message editing and deletion |
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| Operator productivity | Pure Chat PRO | Chaport Business |
| Chat deletion and export | ||
| Search | ||
| Saved replies | ||
| Visitor ban | ||
| Chat ratings | ||
| Typing insights |
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| Management | Pure Chat PRO | Chaport Business |
| Operator roles | ||
| Working hours | ||
| Chat transfer | ||
| Automatic operator assignments |
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| Automatic transfer of unanswered chats |
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| Reports | Pure Chat PRO | Chaport Business |
| Google Analytics reports | ||
| Total chats report | ||
| Chat ratings report | ||
| Response times report | ||
| Auto-invitations report |
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| Chatbots report |
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| Working hours report |
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