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Looking for the Best JivoChat Alternative?

Try Chaport — the best alternative to JivoChat that provides simplicity and power.

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Why choose Chaport over JivoChat:

Intuitive UI

Quickly learn how to use the product thanks to a user-friendly interface.

Automation

Automate your workflow with chatbots and automatic assignments.

Affordable prices

Get better features at a lower cost and achieve more.

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Deliver a better CX with a beautifully designed widget

Chaport is a perfect JivoChat alternative with a convenient and beautiful widget that helps you provide a seamless experience for your customers. Unlike in JivoChat, Chaport’s pre-chat form doesn’t obstruct the messages in the widget, and the auto-invitation doesn’t trigger the widget to open and doesn’t overlap the website content. Plus, customers can open attached images directly in the widget, whereas JivoChat makes you download the images on your device if you want to open them in full screen.

Automate sales and support with chatbots

Chaport provides a user-friendly in-built chatbot editor where you can easily create chatbots in just a few steps. You can use our ready-made templates or create a chatbot from scratch with your own unique scenario. Chaport bots can welcome your visitors, collect visitor info, answer common questions, and transfer chats to operators. Automate repetitive tasks, reduce the load on your agents and provide 24/7 support even when your team is offline!

Handle new chats effectively

Unlike JivoChat, Chaport provides a convenient chat assignment system that will help you handle all chats with ease. In addition to manual chat routing, you can use automatic assignment that allows you to equally distribute all new chats among available agents. Also, you can activate the automatic transfer of unanswered chats. With this setting on, a chat will be automatically routed to another agent if the first assignee doesn’t respond within a specified time.

Scale your support with a knowledge base

In Chaport, you can create a knowledge base for both your customers and agents so that they can access relevant articles directly in the chat. Activate an FAQ bot to provide your customers with self-service materials and let them help themselves. Your customers will be able to get suggestions based on their questions and quickly find the answers they need without reaching out to your support team. The knowledge base will also be available to your agents who can easily find the necessary article with a few clicks and without switching between tabs. This will speed up the resolution process and save your agents time.

Make communication with customers easier with the best
alternative to JivoChat

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Chaport vs JivoChat

PricingJivoChat ProfessionalChaport Business
Starting price$19/mo$23/mo
Price for chatbotsfrom $49/mo$0
Total priceWe’ve calculated the total price assuming that you are going to use both live chat and chatbots.from $68/mofrom $23/mo
RatingsJivoChat ProfessionalChaport Business
Capterra4.64.8
G24.84.8
GeneralJivoChat ProfessionalChaport Business
Unlimited chats & websites  
Web, desktop & mobile apps  
SSL encryption  
GDPR compliance  
API  
Zapier integration  
ChatbotsThird-party add-ons (from $49/mo)Native ($0)
Multi-channelJivoChat ProfessionalChaport Business
Facebook  
Telegram  
Viber  
Chat widgetJivoChat ProfessionalChaport Business
Chat widget customization  
Multilingual chat widget  
Lead generationJivoChat ProfessionalChaport Business
Auto-invitations  
Pre-chat form  
Visitor infoJivoChat ProfessionalChaport Business
Visitor info  
Visitor info editing  
Visitor behavior  
Notes  
Custom fields
 
 
MessagingJivoChat ProfessionalChaport Business
Offline messages  
Notifications  
File sending  
Emoji  
Message editing and deletion  
Read receipts
 
 
Agent productivityJivoChat ProfessionalChaport Business
Chat deletion  
Search  
Typing insights  
Saved replies  
Visitor ban  
Service quality rating  
Chat export
 
 
ManagementJivoChat ProfessionalChaport Business
Agent roles  
Working hours  
Chat transfer  
Reports  
Automatic agent assignments / Round-robin
 
 
Automatic transfer of unanswered chats
 
 

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