Try Chaport — the best alternative to JivoChat that provides simplicity and power.
Quickly learn how to use the product thanks to a user-friendly interface.
Automate your workflow with chatbots and automatic assignments.
Enhance your customer self-service with Knowledge Base + FAQ bot.
Chaport is a perfect JivoChat alternative with a convenient and beautiful widget that helps you provide a seamless experience for your customers. Unlike in JivoChat, Chaport’s pre-chat form doesn’t obstruct the messages in the widget, and the auto-invitation doesn’t trigger the widget to open and doesn’t overlap the website content. Plus, customers can open attached images directly in the widget, whereas JivoChat makes you download the images on your device if you want to open them in full screen.
Chaport provides a user-friendly built-in chatbot editor where you can easily create chatbots in just a few steps. You can use our ready-made templates or create a chatbot from scratch with your own unique scenario. Chaport bots can welcome your visitors, collect visitor info, answer common questions, and transfer chats to operators. Automate repetitive tasks, reduce the load on your agents and provide 24/7 support even when your team is offline!
Unlike JivoChat, Chaport provides a convenient chat assignment system that will help you handle all chats with ease. In addition to manual chat routing, you can use automatic assignment that allows you to equally distribute all new chats among available agents. Also, you can activate the automatic transfer of unanswered chats. With this setting on, a chat will be automatically routed to another agent if the first assignee doesn’t respond within a specified time.
In Chaport, you can create a knowledge base for both your customers and agents so that they can access relevant articles directly in the chat. Activate an FAQ bot to provide your customers with self-service materials and let them help themselves. Your customers will be able to get suggestions based on their questions and quickly find the answers they need without reaching out to your support team. The knowledge base will also be available to your agents, who will be able to easily find the necessary articles with a few clicks and without switching between tabs. This will speed up the resolution process and save your agents time.
Free 14-day trial. No card required.
| Pricing | JivoChat Professional | Chaport Business |
|---|---|---|
| Starting price | $19/mo | $23/mo |
| Price for chatbots | from $49/mo | $0 |
| Total priceWe’ve calculated the total price assuming that you are going to use both live chat and chatbots. | from $68/mo | from $23/mo |
| Ratings | JivoChat Professional | Chaport Business |
| Capterra | 4.6 | 4.8 |
| G2 | 4.8 | 4.8 |
| General | JivoChat Professional | Chaport Business |
| Unlimited chats & websites | ||
| Web, desktop & mobile apps | ||
| SSL encryption | ||
| GDPR compliance | ||
| API | ||
| Zapier integration | ||
| Chatbots | Third-party add-ons (from $49/mo) | Native ($0) |
| Knowledge base + FAQ bot |
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| Multi-channel | JivoChat Professional | Chaport Business |
| Telegram | ||
| Viber | ||
| Chat widget | JivoChat Professional | Chaport Business |
| Chat widget customization | ||
| Multilingual chat widget | ||
| Lead generation | JivoChat Professional | Chaport Business |
| Auto-invitations | ||
| Pre-chat form | ||
| Visitor info | JivoChat Professional | Chaport Business |
| Visitor info | ||
| Visitor info editing | ||
| Visitor behavior | ||
| Notes | ||
| Custom fields |
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| Messaging | JivoChat Professional | Chaport Business |
| Offline messages | ||
| Notifications | ||
| File sending | ||
| Emoji | ||
| Message editing and deletion | ||
| Read receipts |
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| Agent productivity | JivoChat Professional | Chaport Business |
| Chat deletion | ||
| Search | ||
| Typing insights | ||
| Saved replies | ||
| Visitor ban | ||
| Service quality rating | ||
| Chat export |
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| Management | JivoChat Professional | Chaport Business |
| Agent roles | ||
| Working hours | ||
| Chat transfer | ||
| Reports | ||
| Automatic agent assignments / Round-robin |
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| Automatic transfer of unanswered chats |
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