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Looking for the Best JivoChat Alternative?

Try Chaport — the best alternative to JivoChat that provides simplicity and power.

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Why choose Chaport over JivoChat:

Intuitive UI

Quickly learn how to use the product thanks to a user-friendly interface.

Automation

Automate your workflow with chatbots and automatic assignments.

Self-service

Enhance your customer self-service with Knowledge Base + FAQ bot.

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Deliver a better CX with a beautifully designed widget

Chaport is a perfect JivoChat alternative with a convenient and beautiful widget that helps you provide a seamless experience for your customers. Unlike in JivoChat, Chaport’s pre-chat form doesn’t obstruct the messages in the widget, and the auto-invitation doesn’t trigger the widget to open and doesn’t overlap the website content. Plus, customers can open attached images directly in the widget, whereas JivoChat makes you download the images on your device if you want to open them in full screen.

Automate sales and support with chatbots

Chaport provides a user-friendly built-in chatbot editor where you can easily create chatbots in just a few steps. You can use our ready-made templates or create a chatbot from scratch with your own unique scenario. Chaport bots can welcome your visitors, collect visitor info, answer common questions, and transfer chats to operators. Automate repetitive tasks, reduce the load on your agents and provide 24/7 support even when your team is offline!

Handle new chats effectively

Unlike JivoChat, Chaport provides a convenient chat assignment system that will help you handle all chats with ease. In addition to manual chat routing, you can use automatic assignment that allows you to equally distribute all new chats among available agents. Also, you can activate the automatic transfer of unanswered chats. With this setting on, a chat will be automatically routed to another agent if the first assignee doesn’t respond within a specified time.

Scale your support with a knowledge base

In Chaport, you can create a knowledge base for both your customers and agents so that they can access relevant articles directly in the chat. Activate an FAQ bot to provide your customers with self-service materials and let them help themselves. Your customers will be able to get suggestions based on their questions and quickly find the answers they need without reaching out to your support team. The knowledge base will also be available to your agents, who will be able to easily find the necessary articles with a few clicks and without switching between tabs. This will speed up the resolution process and save your agents time.

Make communication with customers easier with the best
alternative to JivoChat

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Chaport vs. JivoChat

Pricing JivoChat Professional Chaport Business
Starting price $19/mo $23/mo
Price for chatbots from $49/mo $0
Total priceWe’ve calculated the total price assuming that you are going to use both live chat and chatbots. from $68/mo from $23/mo
Ratings JivoChat Professional Chaport Business
Capterra 4.6 4.8
G2 4.8 4.8
General JivoChat Professional Chaport Business
Unlimited chats & websites    
Web, desktop & mobile apps    
SSL encryption    
GDPR compliance    
API    
Zapier integration    
Chatbots Third-party add-ons (from $49/mo) Native ($0)
Knowledge base + FAQ bot
 
 
Multi-channel JivoChat Professional Chaport Business
Facebook    
Telegram    
Viber    
Chat widget JivoChat Professional Chaport Business
Chat widget customization    
Multilingual chat widget    
Lead generation JivoChat Professional Chaport Business
Auto-invitations    
Pre-chat form    
Visitor info JivoChat Professional Chaport Business
Visitor info    
Visitor info editing    
Visitor behavior    
Notes    
Custom fields
 
 
Messaging JivoChat Professional Chaport Business
Offline messages    
Notifications    
File sending    
Emoji    
Message editing and deletion    
Read receipts
 
 
Agent productivity JivoChat Professional Chaport Business
Chat deletion    
Search    
Typing insights    
Saved replies    
Visitor ban    
Service quality rating    
Chat export
 
 
Management JivoChat Professional Chaport Business
Agent roles    
Working hours    
Chat transfer    
Reports    
Automatic agent assignments / Round-robin
 
 
Automatic transfer of unanswered chats
 
 

Switch to Chaport — the best alternative to JivoChat trusted by 30,000+ happy teams!


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