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Looking for the Best Intercom Alternative?

Switch to Chaport — a powerful and cost-effective alternative to Intercom for your website.

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Why choose Chaport over Intercom:

Affordable

Pay 5-10x less for the same features.

Unlimited

Get unlimited chats/contacts and don’t pay more as you grow.

User-friendly

Master the product in no time with an intuitive UI.

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5-10x more affordable

Chaport is a 100% self-funded company, and, unlike Intercom, we don’t have to push prices to the skies to demonstrate growth rates to investors.

Simple yet powerful

Chaport provides all the features you need and doesn’t overcomplicate things, keeping the UI clean and user-friendly.

Truly multi-channel

Chaport has native & unlimited integrations with Facebook, Viber, and Telegram, while Intercom offers it as 3rd-party add-ons, forcing you to pay even more.

Enhance your customer experience with the best alternative to Intercom

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Chaport vs Intercom

PricingIntercom StarterChaport Business
Starting price$79/mo$23/mo
Chats included1,000 chats/moUnlimited
Price for extra chats+ $50/mo for each 1k$0
Real priceWe’ve calculated Intercom’s real price assuming that one agent handles about 2,000 chats/mo.Click to learn more$123 per agent/mo$23 per agent/mo
RatingsIntercom StarterChaport Business
Capterra4.54.8
G24.44.8
Multi-channelIntercom StarterChaport Business
Price for extra channelsWe’ve calculated Intercom’s price assuming that you are using Octopods (a 3rd-party add-on) to connect Facebook, Viber, and Telegram.Click to learn more$127/mo$0
Facebook, Viber, Telegram3rd-party add-onsNative & unlimited
Chat widgetIntercom StarterChaport Business
Chat widget customization  
Chat widget visibility  
Multilingual chat widget  
Autoresponder
 
 
Lead generationIntercom StarterChaport Business
In-chat email request  
Auto-invitations  
Custom bots
 
 
Pre-chat/offline form
 
 
Visitor infoIntercom StarterChaport Business
Visitor info  
Notes  
Custom fields  
Visitor info panel customization  
MessagingIntercom StarterChaport Business
Offline messages  
Notifications  
Read receipts  
File sending  
Emoji  
Message editing and deletion  
Agent productivityIntercom StarterChaport Business
Chat transfer  
Search  
Saved replies  
Working hours  
Chat ratings  
Visitor ban  
Typing insights / Message sneak peek
 
 
Chat historyIntercom StarterChaport Business
Unlimited chat history  
Unified chat history across domains
 
 
ManagementIntercom StarterChaport Business
Reports  
Agent roles  
Automatic agent assignments / Round-robin
 
 
Automatic transfer of unanswered chats
 
 
Integrations & APIIntercom StarterChaport Business
WordPress  
2,000+ Integrations using Zapier  
API500 calls/minUnlimited
AppsIntercom StarterChaport Business
Web-app  
Mobile apps  
Desktop apps
 
 
SecurityIntercom StarterChaport Business
SSL encryption  
GDPR compliance  
Customer supportIntercom StarterChaport Business
Live chat  
Email  
Knowledge Base  
Prioritized technical support
 
 

How is Intercom's real price calculated?

To show you how Intercom’s pricing model works, we’ve calculated their real price based on the Starter plan.

The starting price is $79/mo. That includes 1 agent and 1,000 chats/mo (so-called “people reached”). One agent can handle about 2,000 chats/mo. It means you have to pay an extra $50/mo for this agent. If you have more than 1 agent, you must pay $19/mo for each additional agent and $50/mo for each 1,000 extra chats. Let’s count the real price depending on team size:

  • 1 agent — $129 per agent/mo ($79 + $50 for 1,000 extra chats)
  • 5 agents — $121 per agent/mo ($79 + $76 for 4 additional agents + $450 for 9,000 extra chats = $605/mo divided by 5 agents)
  • 15 agents — $120 per agent/mo ($79 + $266 for 14 additional agents + $1450 for 29,000 extra chats = $1,795/mo divided by 15 agents)

The real average price is $123 per agent/mo ($129 + $121 + $120 divided by 3).

How is Intercom's real price for extra channels calculated?

Let’s say you want to connect 3 channels to your live chat: Facebook, Viber, and Telegram. To do so, you have to use a third-party add-on (e.g., Octopods) and pay extra according to their pricing.

Integration with your first channel costs $49/mo. Every additional channel costs $39/mo. So, the price of integration with 3 channels is $127/mo.

What our customers say about us

Capterra

“This was definitely my best experience with live chat software. Plug and play. Intuitive. Fast. Clean. Amazing.” — Carl E.

G2

“Excellent simple live chat solution that has provided my company with a direct way to communicate with potential customers through my website.” — George R.

Capterra

“GUI is intuitive and you don’t need any training for that. Me and my colleagues use Windows and Android app and it’s working flawlessly.” — Igor N.

G2

“Great customer support! Easy to use, cool user interface. With Chaport you will find all you need. Really recommend to use this tool.” — Hoang L.

Switch to Chaport, the best alternative to Intercom trusted by 30,000+ happy teams!


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