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Looking for the Best HelpCrunch Alternative?

Try Chaport — the best alternative to HelpCrunch that will take your customer experience to the next level.

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Why choose Chaport over HelpCrunch:

Intuitive UI

Reduce complexity for your agents and deliver a better CX thanks to a simple and user-friendly interface.

Automation

Reduce the load on your agents and increase your team’s productivity with chatbots.

Integrations

Easily integrate with apps you use and connect your live chat to the most popular messengers.

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Get powerful features at friendly prices

Chaport is a HelpCrunch alternative that gives you much more powerful features while keeping the price affordable. Moreover, Chaport provides a free plan that covers all the basic features you need to communicate with your customers. In the free version, you can have any number of chats, collect visitor info, view basic reports, and more. You can keep the free plan forever or upgrade at any time and get access to more advanced features, many of which are not available in HelpCrunch.

Deliver customer support across channels

Today, customers expect a seamless experience across multiple channels. They want a choice of the channels through which they can contact you and receive support.

Chaport offers you a multi-channel solution. You can easily connect your live chat to Facebook, Telegram, or Viber and receive all messages in the Chaport app. Allow your customers to contact you via their favorite channel and manage all conversations in one place without switching between apps and tabs.

Integrate with other apps you use

There are several ways you can integrate Chaport with third-party apps and services. First of all, Chaport provides an API. It allows you to create custom integrations and requires a bit of programming.

If you are not a tech person and looking for an easier way to integrate with other apps, you can use Zapier. With Zapier, you can easily connect Chaport to thousands of popular apps, such as CRMs, email marketing systems, etc. No coding skills are needed!

Automate repetitive tasks with chatbots

Chaport offers powerful automation tools that will help you improve your productivity. With our built-in chatbot builder, you can create your own chatbots and interact with customers even when your team is offline. Chatbots can welcome your visitors, answer customers’ questions, generate leads, and transfer chats to agents if necessary.

Also, you can activate the autoresponder to send automatic messages when your agents are busy and can’t respond right away. This is a great way to show your customers that their messages are received and will be answered soon.

Download the app for any device

Chaport provides user-friendly web, mobile, and desktop apps, whereas HelpCrunch is available only in a browser or on mobile devices. All your chats in Chaport are instantly synced between all devices, so your communication always remains relevant and in context.

Use the mobile app to support your customers even on the go. Download the desktop app to quickly access all chats without opening the browser. 

Make your customers happier with the best
alternative to HelpCrunch

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Chaport vs. HelpCrunch

Pricing HelpCrunch Pro Chaport Business
Starting price $20/mo $23/mo
Ratings HelpCrunch Pro Chaport Business
Capterra 4.8 4.8
G2 4.7 4.8
General HelpCrunch Pro Chaport Business
Chat history Unlimited Unlimited
Unlimited chats & websites    
SSL encryption    
GDPR compliance    
Zapier integration    
API    
Knowledge base + FAQ bot    
Web, desktop & mobile apps Only web and mobile  
Autoresponder
 
 
Chatbots
 
 
Multi-channel HelpCrunch Pro Chaport Business
Telegram    
Facebook
 
 
Viber
 
 
Chat widget HelpCrunch Pro Chaport Business
Chat widget customization    
Multilingual chat widget    
Lead generation HelpCrunch Pro Chaport Business
Auto-invitations    
Pre-chat form    
Visitor info HelpCrunch Pro Chaport Business
Visitor info    
Custom fields    
Notes    
Visitor info editing    
Messaging HelpCrunch Pro Chaport Business
Offline messages    
Notifications    
Read receipts    
File sending    
Emoji    
Message editing and deletion    
Agent productivity HelpCrunch Pro Chaport Business
Search    
Typing insights    
Saved replies    
Visitor ban    
Chat ratings    
Chat deletion    
Management HelpCrunch Pro Chaport Business
Agent roles    
Working hours    
Automatic agent assignments    
Automatic transfer of unanswered chats
 
 
Reports HelpCrunch Pro Chaport Business
Google Analytics reports    
Performance report    
Satisfaction report    
Working hours report
 
 
Proactive chats report
 
 
On-demand reports
 
 

Switch to Chaport — the best alternative to HelpCrunch trusted by 30,000+ happy teams!


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