Try Chaport — the best alternative to HelpCrunch that will take your customer experience to the next level.

Reduce complexity for your agents and deliver a better CX thanks to a simple and user-friendly interface.
Reduce the load on your agents and increase your team’s productivity with chatbots.
Easily integrate with apps you use and connect your live chat to the most popular messengers.
Chaport is a HelpCrunch alternative that gives you much more powerful features while keeping the price affordable. Moreover, Chaport provides a free plan that covers all the basic features you need to communicate with your customers. In the free version, you can have any number of chats, collect visitor info, view basic reports, and more. You can keep the free plan forever or upgrade at any time and get access to more advanced features, many of which are not available in HelpCrunch.

Today, customers expect a seamless experience across multiple channels. They want a choice of the channels through which they can contact you and receive support.
Chaport offers you a multi-channel solution. You can easily connect your live chat to email and social media and receive all messages in the Chaport app. Allow your customers to contact you via their favorite channel and manage all conversations in one place without switching between apps and tabs.
There are several ways you can integrate Chaport with third-party apps and services. First of all, Chaport provides an API. It allows you to create custom integrations and requires a bit of programming.
If you are not a tech person and looking for an easier way to integrate with other apps, you can use Zapier. With Zapier, you can easily connect Chaport to thousands of popular apps, such as CRMs, email marketing systems, etc. No coding skills are needed!


Chaport provides user-friendly web, mobile, and desktop apps, whereas HelpCrunch is available only in a browser or on mobile devices. All your chats in Chaport are instantly synced between all devices, so your communication always remains relevant and in context.
Use the mobile app to support your customers even on the go. Download the desktop app to quickly access all chats without opening the browser.
Free 14-day trial. No card required.
| Pricing | HelpCrunch Unlimited | Chaport Unlimited |
|---|---|---|
| Starting price | $495/mo | $99/mo |
| Operators included | Unlimited | Unlimited |
| Ratings | HelpCrunch Unlimited | Chaport Unlimited |
| Capterra | 4.8 | 4.9 |
| G2 | 4.7 | 4.7 |
| General | HelpCrunch Unlimited | Chaport Unlimited |
| Chat history | Unlimited | Unlimited |
| Unlimited chats & websites | ||
| SSL encryption | ||
| GDPR compliance | ||
| Zapier integration | ||
| API | ||
| Chatbots |
|
|
| Knowledge base + FAQ bot | ||
| Web, desktop & mobile apps | Only web and mobile | |
| Autoresponder |
|
|
| Multi-channel | HelpCrunch Unlimited | Chaport Unlimited |
|
|
||
|
|
||
| Telegram | ||
| Viber |
|
|
| Chat widget | HelpCrunch Unlimited | Chaport Unlimited |
| Chat widget customization | ||
| Multilingual chat widget | ||
| Lead generation | HelpCrunch Unlimited | Chaport Unlimited |
| Auto-invitations | ||
| Pre-chat form | ||
| Visitor info | HelpCrunch Unlimited | Chaport Unlimited |
| Visitor info | ||
| Custom fields | ||
| Notes | ||
| Visitor info editing | ||
| Messaging | HelpCrunch Unlimited | Chaport Unlimited |
| Offline messages | ||
| Notifications | ||
| Read receipts | ||
| File sending | ||
| Emoji | ||
| Message editing and deletion | ||
| Agent productivity | HelpCrunch Unlimited | Chaport Unlimited |
| Search | ||
| Typing insights | ||
| Saved replies | ||
| Visitor ban | ||
| Chat ratings | ||
| Chat deletion | ||
| Management | HelpCrunch Unlimited | Chaport Unlimited |
| Teams | ||
| Agent roles | ||
| Working hours | ||
| Assignment rules | ||
| Automatic agent assignments | ||
| Automatic transfer of unanswered chats |
|
|
| Reports | HelpCrunch Unlimited | Chaport Unlimited |
| Google Analytics reports | ||
| Performance report | ||
| Satisfaction report | ||
| Working hours report |
|
|
| Proactive chats report |
|
|
| On-demand reports |
|
![]()
